Delivery Lead-time

Upon success ordering online, you will receive a confirmation from us within 2 business days with your order details. Updates of inventory status and estimated delivery window will be provided. Delivery usually takes between 30-60 days.

Wood Type Delivery Time
Rubber Wood 30-40 days
American Black Walnut/American Oak Wood
30-40 days
Customized Furniture 50-60 days

Stock Availability

We try to update stock availability on our website as much as we can, however, please understand that it is not a real time update. All items are subject to availability. We will inform you as soon as possible of the lead-time of the goods.

We strive to make sure that our furniture reaches its new home within the expected time. However, as there are many factors involved in the delivery process, any times quoted for delivery are genuine estimates only and are given in good faith, but not guaranteed. Because of this, please understand that we are unable to accept any liability if there is any delay in delivery.

Self-Pick Up Service

At our warehouse (free of charge)
All the items (except for Lifestyle products) can be picked up in our Kwai Chung warehouse. The customer or authorised parties have the responsibility to check the items before picking them up. Any damage found after pick up is not valid for any return / refund / exchange. Customers may arrange an authorized party (i.e. van company or courier) to pick up and deliver their item(s). The authorized party should be furnished with a copy of the invoice as proof of purchase. The item(s) will need to be picked up within 7-day following the notification of pick-up confirmation. After the 7-day period, storage charge of $50 per day will be incurred. 

At our showroom (cost of $150)

All the items can be picked up in our Kwun Tong showroom with a cost of $150 each time. Items need to put picked up within 7-day following the notification of pick-up confirmation. Customer or authorized party should be furnished with a copy of the invoice as proof of purchase. After the 7-day period, storage charge of $50 per day will be incurred. 


Door to Door Service (delivery and assembly service)

Door-to-door service is available at a designated delivery fee depending on the delivery location. 
The customer must make sure the delivery item can fit through the building entrance, inside the lift, through hallways, the front door, and any area required for delivery before placing the order. Returns or refunds are not valid based on accessibility limitation or if the delivered item cannot fit through any area while being delivered. If delivery has to be rearranged to another address, customer will be responsible to pay for the new delivery fee.

Delivery fees for different local districts for each order:
District Fee
Kowloon $500
New Territories $500
Hong Kong Island $600
Da Tam, Deep Water Bay, Repulse Bay, Shek O, Stanley, The Peak, Sha Tau Kok, Tung Chung, Ma Wan, Sai Kung, Bu Dai O, Discovery Bay $600
* For customers living on outlying islands or restricted areas with special permits, we can only deliver to the nearest port. You will then need to arrange for another delivery company to meet our team. This is due to restrictions in our delivery permit.

Walk-up surcharge per item
Surcharge shall apply for delivery locations with staircase entrances only or items not transportable using the lift at your residential building because of size limitations.
For sofa and wardrobe, $250 will be charged for every floor. For other items, $100 will be charged for every floor. Please contact us for more details. 

Note
*Please kindly note that all delivery fees quoted here are for reference only and are subject to change depending on the actual circumstances.
** All delivery and assembly fees are one-off fees, which do not include any return service. 

NOT Present to Receive Delivery
If you are not present to receive your scheduled delivery at the time slot stated, our delivery team will return the items to our warehouse. We will reschedule the delivery, and you will be charged again for the same delivery cost. 

Furniture Disposal
Our company does not provide any furniture disposal service, however, our delivery teams may be happy to help for an additional fee.  Please inform our team your request for disposal 2-day prior to delivery so that the delivery teams can give you a quotation in advance. 

Storage Fee

We offer 3-month free storage service after an order has been placed. An additional storage cost will be incurred after this period for $50 per day.

Display Items

Delivery service for display items is available. However, it is recommended to do self-pick up as we are not responsible for any liability of damage during transportation. The customer assumes the risk of any damage during delivery. 

All delivery services are restricted to the following conditions:
Delivery rescheduling needs to be made 3 days in advance of the original delivery date and can only be made once. Late notification will result in a $300 penalty plus additional delivery fee caused.

Refund and Exchanges

All items are non-refundable after purchase.  
If your items received with damaged, faulty, wrong delivery, please contact us by email within 48 hours upon delivery at cs@cuckooohome.com with photo as proof. Requests for exchange after 48 hours would not be accepted. To be eligible for an exchange, your item must be unused and in the same condition when you received it. It must also be in the original packaging.

** All items and shipment fees are not refundable**

Operation and Arrangement Under Bad Weather

In case of bad weather, our showroom, customer support hotline, delivery service and arrangement will be temporarily closed and suspended. Bad weather condition includes rain with thunderstorm, when typhoon signal No.8 or higher is hoisted, a black rainstorm warning is in effect; when flooding occurs or roads are blocked or closed. Delivery appointment will be re-arranged at no additional charge. 

If you have any questions regarding our delivery fees, please feel free to contact us at cs@cuckooohome.com or +852 7071 4697.