Cuckooo Home is committed to respecting your data privacy. We act in accordance with applicable data privacy laws when collecting and using personal information provided to us or which we have obtained from visits to our websites and online services.

This Privacy Policy will help you understand how we collect and use your personal data, who we share your personal data with, and how you can control the way your personal data is collected and used by us.

If you access or use our website (https://www.cuckooohome.com) (which we will refer to as “Site” in this Privacy Policy) or register to create an account (“User Account”) to use the Site, then this Privacy Policy will apply to you.

1) How do we collect data?

Your personal data will be provided by you, collected by us or captured automatically when you access or use our Site. For example, we collect your personal data when you create a User Account, browse or make purchases through the Site, and when you send us emails, or when you browse our Site.

2) Type of information we collect

It may be necessary for you to provide us with certain personal data in order for you to use our Site. We will let you know when such data is essential. All other personal data is up to you to provide or not, as you prefer.

(a) Your User Account
  • if you register for a User Account to use our Site, some of the personal data we may collect about you includes: your email address and mobile phone number, which we will use to send email or authentication codes via SMS to verify your identity;
  • your full name, email address, telephone number. This information helps us provide you with better personalized recommendations for products and promotions, but is not mandatory. You may choose not to provide this information to us. Doing so will not affect the basic functions of the Site; 
  • account status and activities relating to your User Account;
  • your shopping preferences, including brand preferences and the types of products and services you may be interested in.

(b) When you make purchases using the Site
     If you use the Site to make online purchases, some of the personal       data we may collect about you includes:
  • your product searches on the Site, to provide autocomplete functionality or to provide you with information about products related to your search. Please note that your search results do not constitute personal data unless we combine it with other information about you which would allow us to identify you. If we do so, we will treat your search keywords as your personal data and store and secure your personal data as described under this Privacy Policy. We may also use this personal data to improve our services;
  • your shopping preferences and choices with respect to favourites, purchases, follow/bookmarks and share functions offered on the Site. While using the Site, you may indicate your interest in certain products and brands, and share this information with us or our third party partners through the Site.
  • your transaction history or payment details when you purchase anything through our Site. When you place an order through the Site, you will be required to provide the recipient’s full name, address and mobile phone number. The order form will set out your identification information (for example your photo or video, your name, telephone number etc.), the recipient’s address (or installation address for applicable products), the products/services you purchase, the order number, time of order, payment amount and payment method. We collect this information (“Order Information”) in order to complete and secure your transaction, to allow you to review your order, and to provide related customer services to you. We also use Order Information to verify your identity, confirm the transaction, process payment and complete delivery, assist you with queries about your order and provide other after-sales services. Further, we use Order Information to detect irregular activities to protect your transactions and User Account;
  • your identity, Order Information and contact information in order to verify your identity when you request any after-sales services and dispute resolution services. If you send general enquiries or complaints to us, we may use your Order Information and any information you provide to our customer service representatives (including through any surveys) to provide services to you and make improvements to our services.

(c) When you visit our Site
     We may use online tracking technology such as cookies, pixel tags, web               beacons and other similar technologies to automatically collect information           about:
  • your visits to our Site, such as your browsing history, how long you stay on our Site, and how often you visit;
  • your location information as provided by your mobile phone or other device when you interact with our Site, including your IP address and general geographic location (including GPS location and WLAN access point, Bluetooth and other connectivity information); and the device that you use to browse our Site (e.g. your operating system, type of device, browser type and version, language preferences, resolution, internet service provider ID (PLMN), mobile application crashes and other system activity, and third party sites you were using before interacting with our services).
  • You have the right to disable any of these online tracking technologies. To learn more about how we use the above data, please see the section below on Online tracking technology.

(d) Other information
We also collect some of your personal data whenever we communicate with you (e.g. email content, contact information, etc.), or when you complete any voluntary surveys and questionnaires we may send you from time to time (e.g. your demographic information and feedback).

3) How do we use your information?
We will only use your personal data for the purposes set out below.

(a) Account administration
To help administer and maintain your User Account, including:
  • creating and updating your User Account;
  • verifying your identity;
  • creating a single profile about you, including combining your information with any other personal data already held by us;
  • providing you with a log-in ID for your User Account to access our Site;
  • maintaining, updating, administering and processing a record of your activities on our Site, including any purchases or orders made by you through our Site for any products or services (“Orders”) and any points or rewards in relation to any Rewards Programme;
  • completing transactions, including processing or facilitating payments;
  • sending you updates about new features and benefits relating to our Site; and
  • enabling features that allow you to personalise your User Account on our Site, such as bookmarking your favourite products or brands.

(b) Customer support
To assist you when you contact us, such as responding to and investigating any of your questions or concerns, and monitoring and improving our customer support services, and to assist you with any delivery, refunds, returns or exchanges for any Orders.

(c) Marketing
To provide you with marketing and promotional materials ("Marketing Communications"), if you choose to receive them. Please see the section on Direct Marketing below for more information.

(d) Personalisation
To create personalised Marketing Communications tailored to your interests and preferences, and to provide you with the best possible customer experience in relation to our Site and your User Account. We may also use data analytics tools to conduct profiling and to determine whether our offers, advertisements and promotions are effective, as well as to determine whether you may be interested in new products or services, or to customise the content and types of offers, products, and services that we present to you.

(e) Optimisation and improvements
We may use your personal data to understand and improve our Site through various means, such as the use of analytics tools, research, surveys and feedback forms. This will enable us to enhance services or products, develop new features and benefits, and assess and amend business, marketing and strategic operations and plans.

(f) Legal and administration purposes
We may use your personal data to investigate or handle any incidents, claims or disputes, or as otherwise required by law in connection with your User Account, our Site, or as requested by any law enforcement or regulatory authorities, courts or other governmental agencies. We may also use your personal data in relation to any legal proceedings concerning you.

(g) Online purchase
To administer, process and manage your Orders, including any delivery, arrangement for collection, refunds, returns or exchanges.

4) Who do we share your information with?

We will not sell your personal data to third parties for their commercial purposes.To protect your privacy, we will endeavour to only share with third parties data which has either been aggregated and anonymised or which otherwise does not contain your name or contact details. However, there may be limited circumstances where we will share data (which may include your personal data) with third parties who may or may not be located overseas, as detailed in this section. By using our Site, or applying for a User Account, you agree to allow us to share your personal data with third parties and to the cross-border transfer of your personal data in accordance with this section. Regardless of where we store or process your personal data, we are committed to protecting it and will take reasonable steps to safeguard it in accordance with this Privacy Policy and all applicable laws.

(a) Partners
If you create a User Account with us, your personal data may be shared with our partners to facilitate the processing of payments and delivery, conduct profiling and risk analysis of your User Account, and related services and transactions, as well as for data analytics purposes in order to improve their operations, services or products.

(b) Service providers
Your personal data may be shared with our service providers (including agents and contractors) who process personal data on our behalf to help us administer and operate our Site, to conduct identity verification, profiling and data analytics/processing, process Orders and payments, arrange delivery, conduct marketing activities, to help aggregate and anonymise the personal data, or to carry out any of the purposes set out above. These may include IT vendors, back-office and front-end or ancillary service providers, call centre operators and marketing agencies, data management and analytics service providers, and customer contact services. Our service providers may contact you on our behalf for any of the purposes set out above.

We only use trustworthy service providers, who are under a duty of confidentiality to us and/or our affiliates, and are only permitted to use your personal data in accordance with this Privacy Policy.

(c) Professional advisors and assignees
When necessary, we may share your personal data with our professional advisors, including lawyers, accountants, financial advisors and insurers. Your personal data may also be shared with third parties in connection with any merger, acquisition, consolidation, restructuring, sale of assets, financing or any other similar scenarios involving the transfer of some or all of our business assets.

(d) Government and regulatory authorities
This Privacy Policy is governed by the laws of the Hong Kong Special Administrative Region of the People’s Republic of China (“Hong Kong”). We strive to handle your personal data in accordance with any data privacy laws that we believe apply to us. Your personal data may be shared with regulatory authorities, courts and other governmental agencies to comply with any legal or regulatory requirements, orders or requests. Any dispute concerning the terms and conditions of this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

5) Aggregated and anonymised data

Aggregated or anonymised data that does not include any personally identifiable information may be used by us or other third parties for various purposes, including enabling them to better understand customer needs or to improve and adapt their operations, products and services, or for the purposes of industry benchmarking, machine learning, research or analytics.

6) Direct Marketing

If you have opted to receive offers and promotions from us, we may use your personal data to:
  • send you Marketing Communications in connection with the latest news, events, updates, contests, promotions, offers;
  • analyse your preferences, online behaviour and transactional history in order to gain insights, so that we can customise the content and types of news, events, updates, contests, promotions, offers, products, services and rewards that we present to you via our Site, or Marketing Communications, social media or other communication means; and
  • in conjunction with any seasonal events, lucky draws and contests or other promotional activities.
We may send you Marketing Communications and market research invitations by email, through your User Account, when you access the Site, or through online banner advertisements, post, telephone or SMS.
Before providing you with Marketing Communications, we will always ask for your consent. You can choose at any time not to receive any Marketing Communications from us. Please see the section on Your rights below.

7) How do we keep your information secure?

We take the confidentiality and security of your information seriously. We take all reasonable steps, including the implementation of technical and physical security measures, to ensure that all your personal data held by us is kept secure and safe from any loss or unauthorised disclosure, use and modification. All transactions under the terms and conditions of this Privacy Policy are based on the encryption of data exchanged between you and us on our secure Site.

We will destroy any personal data it may hold in accordance with its internal policy. Personal data will only be retained for as long as we need it unless the personal data is also retained to satisfy any applicable statutory or contractual obligations or for the purpose of investigation, detection and prosecution of crime. 

8) How long do we keep your data for?

We will keep your personal data only for so long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless the law requires us to keep it for a longer period. Once we no longer need your personal data, we will either irreversibly anonymise or securely delete it on our servers.

9) Your Privacy Rights

(a) Access and correction
You have the right to access and correct your personal data held by us, at any time, by sending an email to us at cs@cuckooohome.com.
In order to ensure that your personal data is kept as accurate as possible, please notify us at the email address above of any changes to your personal data.

(b) Opt-out of direct marketing
At any time, you can ask us to stop using your personal data to send you Marketing Communications, or you can customise how you would like to receive Marketing Communications from us. You can exercise your rights to do this by:
  • changing your settings on your User Account; or
  • following the unsubscribe instructions in the Marketing Communications we send to you.
We will stop using your personal data to send you Marketing Communications in accordance with your request. However, we may still send you non-promotional communications such as information concerning the administration of your User Account, and may use non-personally identifiable information collected via cookies and other tracking technology to display marketing information via online advertising banners on websites and apps visited by you.

10) Online tracking technology

Cookies are small text files that are stored on your browser or device by websites, applications, online media and advertisements when you visit a website.

We use cookies and other similar identification technologies such as web beacons, ETags and pixel tags on our Site, emails and online advertisements for various purposes, including verifying users; remembering user preferences and settings to enhance your experience when you return to our Site; delivering relevant content and advertisements based on your preferences, location and usage patterns; monitoring, evaluating and optimising the operation of our Site; tracking and measuring the effectiveness of our advertising campaigns; and analysing traffic on our Site.

You can exercise your right to choose whether or not to accept cookies by adjusting your browser settings to modify your cookie preferences. Most browsers are set to accept cookies by default, but you are free to remove or block all browser cookies. However, if you turn off your cookies, some of our services may not function properly and you will not be able to receive the most efficient and personalised experience.

11) Links to other sites

Our Site may contain links to other third party websites and applications (“Third Party Sites”). We do not own or control, and are not responsible for, the privacy practices of those Third Party Sites. We encourage you to remain alert if you follow any links to leave our Site, and to review the privacy policies of those Third Party Sites so that you are aware of how your personal data may be collected and used by such third parties.

12) Information you provide about others

Please ensure that you are legally authorized to share with us any information that contains personal data of another person.

13) How do we manage updates to this policy?

From time to time, we may update this Privacy Policy to reflect new technologies, regulatory requirements or any other changes that may be necessary. We will notify you of any updates in accordance with your preference settings and, where required by law, obtain your consent. We will inform you by emailing you at the email address you provided us, and/or by posting a notice of these changes on our Site.

14) How to contact us

If you have any questions or comments concerning this Privacy Policy, you can contact us at cs@cuckooohome.com.